Check back here regularly to find out what's going on at Redbridge Carers Support Service.

July 2018 - Community urgent care consultation

Barking and Dagenham, Havering and Redbridge Clinical Commissioning Groups have launched a consultation to look at how they can improve the way community urgent care services are accessed locally.

Community urgent care services provide same day care and advice for people with urgent, but not life threatening, physical and mental health issues. These include the GP out of hours service, seven GP access hubs and four local walk-in services.

NHS staff have spoken extensively to local people and stakeholders over the last three years and their feedback has informed the current proposals. Local people say they find services confusing and this often means they go to A&E when they could be seen elsewhere. They’ve asked for it to be easier to get advice and get an urgent appointment when they need to be seen.

To help make it easier for people to choose the right service when they have an urgent health need, NHS staff are seeking feedback on proposals to make more urgent appointments bookable in advance by calling NHS 111, as well as the following two options:

·       Option 1: Patients can walk in or book urgent appointments at four Urgent Treatment Centres, at King George Hospital, Queen’s Hospital, Harold Wood Polyclinic and Barking Community Hospital. Bookable appointments available at eight community urgent care service locations, and no walk-in service at Loxford Polyclinic or South Hornchurch Health Centre.

·       Option 2: Patients can walk in or book urgent appointments at two Urgent Treatment Centres, - King George Hospital and Queen’s Hospital. Bookable appointments available at ten community urgent care service locations, and no walk-in service at Harold Wood Polyclinic, Barking Community Hospital, Loxford Polyclinic or South Hornchurch Health Centre.

The consultation is not proposing any changes to emergency care services or changes to the A&E services at any local hospitals.

To find out more, please read the consultation document and respond to the questionnaire. These are available on the Redbridge CCG website at

The twelve-week consultation will run until 5pm, 21 August 2018 and we will actively seek feedback from members of the public and stakeholders via an online questionnaire and a series of presentations and public drop-in sessions, details of which will be on the website.

June 2018 - Carers Getting Together – Dad’s Barmy Show

A grant from Carers Trust as part of their ‘Carers Getting Together’ programme enabled us to take a group of carers and cared for with dementia to Redbridge Drama Centre on 15th May to see an interactive performance. The show was called Dad’s Barmy, based on the old TV series Dad’s Army and included a fish and chip lunch.  The actors used the entire space for their performance moving around and interacting directly with the audience.  The show was nostalgic and very funny and everyone had a good laugh.  It was lovely to see our carers and their loved ones socialising on a rare day out.  Well done to staff members Sue and Emma and volunteer Claire for making sure everyone had a great day out.  We would also like to thank Redbridge Drama Centre and their brilliant actors and of course Carers Trust for the funding that made this trip possible.  

April 2018 - Dementia Support; Healthwatch Redbridge Community Cash Fund

A Community Cash Fund grant from Healthwatch Redbridge enabled us to develop our dementia support for carers between October 2017 and February 2018.  We delivered monthly peer support groups and activities specifically aimed at carers of dementia and those they care for.  Participants were able to socialise and make new friends and join in fun and stimulating activities with their loved ones.  The groups included an activity specifically for the cared for with dementia delivered by someone with years of experience in this field, Shelagh Conway, assisted by our trained and dedicated volunteers: Dennis, Jean, Claire and Jean.  (Shelagh has since retired and we would like to thank her for her enormous contribution to our dementia services).  We extend our special thanks to Healthwatch for the funding that enabled us to make such a difference.  See what carers did and what they said by clicking on the video link below.

November 2017 – Have Your Say About Redbridge Council's charging proposals Charging For Adult Social Care

One Place East alongside with other providers would like to invite you to an important consultation event. Come along and have your say and tell us what you think about Redbridge Council's charging proposals for community-based adult social care services. Charges are being proposed for day care, direct payments, supported living, extra care and transport.

14 December at Fullwell Cross Library

Workshop times

  • 11am to 12.30pm
  • 2pm to 3.30pm
  • 4pm to 5.30pm

Please go to to book your place and to find out more information about the proposals.  

October 2017 – Have Your Say Day Services are changing

One Place East and Healthwatch Redbridge would like to invite you to an important consultation event.

When:   Tuesday 7 November, 2017
Time:    2pm to 4pm or 5pm to 7pm
Venue:  City Gates, 25-29 Clements Road, Ilford IG1 1BH


2pm to 4pm Workshop Book Here


5pm to 7pm Workshop Book Here


Redbridge Council receives less money from central government and also has to support more people who have complex needs. Next year, therefore, Redbridge Council has to save £1.2m and this means the way in which the Council delivers day services will need to change. This is your opportunity to have your say and tell the Council what you think about the proposals

You can find out more about the consultation and other dates for consultations here


September 2017 – Have Your Say: Spending NHS money wisely 2 in Barking and Dagenham, Havering and Redbridge  

Earlier this year Barking and Dagenham, Havering and Redbridge (BHR) CCGs ran a consultation on ‘Spending NHS money wisely’, looking at how we can reduce spending locally.

That first set of changes – to NHS prescribing, gluten-free products, cosmetic procedures and IVF – should amount to around £3 million of savings this year. 

However, to get the local NHS into a secure financial position we have to make savings of £55 million and to do that we must look at further reducing spending now. That’s why we are asking for your help.

In ‘Spending NHS money wisely 2’ we are looking at:                                                               

No longer funding:

·         Ear wax removal

·         Some injections for lower back pain - disc, facet joint and epidural

·         Osteopathy

                                                                                                                                   Restricting who is eligible for:

·         Cataract surgery

·         Podiatry

No longer prescribing some over the counter medicines, including:

·         Anti-malarial medicine

·         Probiotic supplements

·         Sunscreens, etc.

Please read the document that sets out our thinking and respond to our questionnaire by 5pm, 15 November 2017. These documents are available on our websites:




May 2017 - Carers Week 12th – 19th June 2017 – Building Carer Friendly Communities

We have a packed agenda for ‘Carers Week’ this year, taking place from 12th – 16th June 2017.  Under the theme of ‘Building Carer Friendly Communities’ we will be delivering several events across the borough to raise awareness of the amazing job carers do, saving health and social care millions of pounds each year. We hope to see you at one or more of the events listed on our What’s Going On Page.

September 2016 - Older People's Week


From Monday 26th September to Friday 30th September 2016 there will be a range of different activities and events throughout Redbridge to celebrate National Older People's Week. Please click on the programme below to see the schedule of all the different things going on. 

Redbridge Older People's Week
Older Peoples Week Programme 2016.docx
Microsoft Word document [28.8 KB]

May 2016 – Redbridge Carers Support Service Raffle

Delighted to announce that we are doing another big raffle.  This is in partnership with prizes donated by Sainsbury’s local on High Road Ilford.  All funds raised go towards supporting our registered unpaid carers.  Tickets can be purchased from the Sainsbury’s store or from our office.  Alternatively you could donate using the ‘donation button’ on our website, please call and give us your name and contact number.  We can post out the ticket/s to you.

Raffle tickets are £1.00 per ticket or £5.00 per strip of 5, it will be drawn on Friday 10th June.  

We will do the draw in the morning and call the lucky winners.  The lucky winners will be asked to collect the prize from us at our big carers week event on 10th June 2016 and take some photo’s (with your permission).

May 2016 - Carers Week  - Building Carer Friendly Communities!

This is the theme for this year’s Carers Week, which is taking place from 6-12 June 2016. Each year several national charities spearhead awareness raising of caring. Including; Carers Trust, Carers UK, Age UK, Macmillan Cancer Support, Motor Neurone Disease Association and MS Society and supporters Nutricia and Sainsbury’s. Carers Centres and other organisations highlight the challenges carers face and recognise the huge contribution they make to families and communities across the UK.

There are around seven million carers in the UK – that’s one in ten people and this figure is rising. They save the health and social care services an estimated whopping £132 billion per year (Source: Carers UK). According to the Census the total number of carers in Redbridge in 2011 was 27,291, up from 23,848 in 2001, a rise of 3,443. It is estimated that carers save health and social carer services in Redbridge a huge amount of money, £344 million per annum. Due to many carers not recognising themselves as carers, these figures are probably underestimated. It is not unreasonable then to demand that carers get the support and recognition they so rightly deserve and increasingly need and that they can count on carer friendly communities. So help RCSS make this happen!

This year Redbridge Carers Support Service has organised several events, workshops and information stalls across the borough to show just how important it is to build carer friendly communities to ensure carers feel supported whilst looking after their family and friends and are recognised as individuals with needs of their own. These events are advertised on the What's Going On page and we will be delighted to see as many carers and their family and friends get involved. At the same time, we are calling for a commitment from organisations in Redbridge to ensure they are truly ‘carer friendly’.

Glynis Donovan                                                                                                         Executive Director

April 2016 – Carers Trust Survey


Carers Trust are asking all unpaid caring to complete a short survey. The survey asks questions about carer’s use of online support. The information will then help Carers Trust develop their online services,


Please find the link to the new survey here. The survey will be open until the end of June 2016.


Thank you for your support.



April 2016 - Joint Redbridge Strategy for Carers 2016 2019. Carers Have Your Say Update

We held our second Joint Redbridge Strategy for Carers event on 23rd February in partnership with Redbridge Council. The Council have considered all of the feedback received since 2014 and written a new Action Plan and during the event we were asked to consider the proposed actions and whether they would help improve support for carers.

Here is a summary of what you said on the day about each of the priority areas within the plan:

Priority 1: Identification & Recognition

  • Caring is a full time job and this is not recognised within the benefit system

  • There should be a dedicated website for carers – linked to Mylife

  • GP recognition of carers is generally good when the cared for person is young – but the carer is often bypassed when they are looking after an older person

  • Joint appointments should be offered by GPs and other front line professionals.

  • Named carer workers for frontline services e.g. social services



Priority 2: Realising & Releasing Potential

  • Training should be more freely available and not just e-training

  • Dedicated training linked to caring is welcomed e.g. Expert Patient, but out of pocket expenses should be met including sitting services

  • Yes to raising awareness of working carers but the plan does not explain how

Priority 3: A Life Alongside Caring

  • There should be a checklist for all frontline staff to use for consistent signposting and support for carers

  • Take care of respite needs first so carers are able to access training or social opportunities



  • Promote the Carers Emergency Alert Card more widely – not just through RCSS or LBR

Priority 4: Supporting Carers to Stay Healthy

  • Manual handling and relevant training should be offered to carers during assessments

  • One call does all!There should be one-stop-shop for carers services

  • More GP awareness focusing on the health and wellbeing needs of carers

  • Scrap Financial Assessments for carers!

  • Share information between services – let’s have joined up working that actually works!



Priority 5: Supporting Young Carers

  • All schools should be identifying carers and be able to recognise the signs of a pupil having to care for someone

  • There should be a dedicated worker for young carers to go to in schools and colleges etc

  • More awareness in Primary and Secondary schools amongst all staff

  • Young people are still getting lost during transition

  • Resource packs for all young carers and young adult carers

  • More rights for young carers and involvement in assessments and care planning

  • Training for young carers to give them a chance in life.


Many of your comments are underpinned by common themes – joined up working between front line services, more awareness of carers and their needs in primary care and consistent advice and information – readily available in a variety of formats including being able to speak to an actual person.

All of your comments are with Redbridge Council to be fed into the Joint Strategy and will continue to be discussed and addressed at the Carers Strategy Steering Group meetings.  The formal consultation period technically closed on 27th March 2016 but the Strategy is a living document and comments or suggestions to Redbridge Council can be made at any time as the document will be subject to regular review.  You can view the draft Carers Strategy document on our website: .  We would like to thank all of you for joining with us to have your say. 

Catherine O’Keeffe

March 2016 - GP services in your area – Update from the NHS

Many people find it difficult to see a GP these days.  This is because GP surgeries are busier than ever before.  Lots of people want to see their GP, but sometimes they have to wait longer than they would like.

In your area all the local GPs have joined together so they can offer their patients extra appointments in places called ‘Hubs’. 

There are 3 ‘Hubs’ in your area:

  • Newbury Park Health Centre in Ilford
  • Fullwell Cross Medical Centre in Barkingside
  • Southdene Surgery in The Shrubberies Medical Centre in South Woodford


These ‘Hubs’ are all normal GP surgeries, but in the evenings and at weekends they are open to patients from all over your area.

On Monday, Tuesday, Wednesday, Thursday and Friday ‘Hubs’ are open from 6.30pm to 10pm.  They are also open on Saturdays and Sundays, between them from 11am to 5pm.

If you find it difficult to see your own GP you can call this special telephone number to make an appointment at one of the Hubs in your area:020 3770 1888

Someone will be there to answer your call between 2pm and 9pm on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays.  At weekends this changes to between 9am and 3pm (you cannot turn up at the ‘Hub’ and ask to be seen, you have to make an appointment first by calling this number).

So far the ‘Hubs’ have provided well over 20,000 extra appointments for patients living in your area.  We hope that this new service makes it easier for everyone registered with a GP surgery in Redbridge to see a GP when they need to.    

December 2015 - Hainault Christmas Lunch

CSW Sylvia Williams arranged a Christmas Lunch for her Hainault Carers at the Fairlop Oak pub in early December.  Although the food was a little late in arriving the group were determined not to let it spoil their afternoon and laughed, joked and pulled Christmas Crackers together.

November 2015 – Redbridge Carers Support Services’ 20th Anniversary

On the 27th November 2015 RCSS celebrated 20 years of supporting carers in Redbridge! We were delighted that The Worshipful the Mayor of Redbridge, Councillor Barbara White was able to attend the event, despite not being well on the day.  Carers joined staff, ex staff, Trustees, ex Trustees, volunteers and professionals in what turned out to be the best party in town! A huge thanks to all involved, especially Goglan for taking the photos, Pat Illet for the afternoon tea and the very talented singer/musician, Lynette Frances.



November 2015 - Carers Rights Day

This year we celebrated Carers’ Rights Day on Friday 20th November at Fullwell Cross Library, Barkingside.

A total of 18 organisations across Redbridge, attended this event to provide valuable information and advice to carers. The room was filled with a buzz of laughter and joy. Everyone enjoyed the tasty croissants and fresh pastries.

This event was a great success, in total we had 75 people drop in; volunteers and health & social care professionals. The feedback was positive and many carers appreciated the information available.

I would like to say a BIG THANK YOU to all who came and supported this event. Looking forward to next year J

Beverley George

November 2015 - AGM

Our AGM took place on the 19th November 2015. Joint Chair, Graham Welsh used the opportunity to thank all our funders and donors for their continued support. Co opted member Bushra Tahir was elected to the Trustee Board and two members of the Board, Harbans Chahal and Peggy Casale, were re elected to the Board.

September 2015 - Older People's Week


From Friday 25th September to Saturday 3rd October 2015 there will be a range of different activities and events throughout Redbridge to celebrate Older People's Week. Please click on the programme below to see the schedule of all the different things going on. 

Older People's Week Programme
2015 OPW programme.pdf
Adobe Acrobat document [4.5 MB]

August 2015 - Young Adult Carers Joint Redbridge Carers Strategy ‘Have Your Say’

As part of the consultation around the new Redbridge Carers Strategy in August 2015 a small group of young adult carers and young carers from Indigo Young Carers Project came together with RCSS staff member, Emma Smart to look at a series of questions about what they think about health and social care services and how they can be improved to meet the needs of young adult carers. Please click on the link below to view some of their comments.

Young Adult Carers Joint Redbridge Carers Strategy ‘Have Your Say’
Young Adult Carers Joint Redbridge Carer[...]
Microsoft Word document [15.7 KB]

Contact us today

If you have any queries or wish to make an appointment, please contact us:


020 8514 6251


Or use our contact form


We are located at:

Redbridge Carers Support Service
12 Clements Court

Clements Lane

Ilford, Essex


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